Reviews

Review Platform Trustpilot

When you place an order at Riverwoodpetfood.com, you will automatically receive an email from Trustpilot a few days after delivery, asking you to post a review of Riverwoodpetfood.com. We greatly appreciate it if you are willing to share your experience with Riverwoodpetfood.com—positive or negative—on Trustpilot. Your feedback helps us further improve our customers’ online shopping experience.

If you unfortunately receive an incorrect delivery, we urgently ask you to contact our customer service team directly and not report this via Trusted Shops initially. Our customer service representatives can take immediate action to resolve the problem. Trusted Shops is primarily a review website and not an official communication channel for our customer service team.

When you make a purchase from Riverwood, the statutory warranty applies (in accordance with Article 12 of the General Terms and Conditions). The statutory warranty means that a product must meet what can reasonably be expected of it.

Review Platform Trusted Shops

Riverwoodpetfood.com is affiliated with Trusted Shops, one of the largest collectors of consumer reviews about online stores. On our Trusted Shops page you can read how customers rate our website, service, and shopping experience—from placing an order to delivery. To remain reliable and transparent, the guidelines used by Trusted Shops can be found here .