Reviews

Review Platform Trustpilot

When you place an order at Riverwoodpetfood.com, you will automatically receive an email from Trustpilot a few days after delivery, asking you to leave a review about Riverwoodpetfood.com. We greatly appreciate it when you are willing to share your experience with Riverwoodpetfood.com – positive or negative – on Trustpilot. We can use your feedback to further improve the online shopping experience for our customers.

If you happen to receive an incorrect delivery, we kindly ask you to contact our customer service directly and not report this initially via Trusted Shops. Our customer service representatives can take immediate action to resolve the issue. Trusted Shops is primarily a review website and not an official communication channel with our customer service.

When you make a purchase at Riverwood, the statutory warranty applies (according to article 12 of the General Terms and Conditions). The statutory warranty means that a product must meet what one can reasonably expect from it.

Review Platform Trusted Shops

Riverwoodpetfood.com is affiliated with Trusted Shops, one of the largest collectors of consumer reviews about webshops. On our Trusted Shops page you can read how customers rate our website, service, and shopping experience – from placing the order to delivery. To remain reliable and transparent, the guidelines that Trusted Shops follows can be found here.