Riverwood flavor guarantee

When you make a purchase from Riverwood International, the statutory guarantee applies (in accordance with Article 9 of the General Terms and Conditions). The statutory guarantee means that a product must meet what the consumer may reasonably expect from it. In addition to this statutory guarantee, we also offer a unique taste guarantee on a large proportion of our products.

Taste Guarantee

Would you like to use our unique taste guarantee? Always contact our customer service first. Email info@riverwoodpetfood.com or call 073 522 0873.

What does the taste guarantee involve?

Does your pet not like the food you ordered from us? Return it to us. The return costs (€7.95) are at your own expense. We will refund your purchase amount (minus the return shipping costs) to your bank account as soon as possible. This taste guarantee is ideal if you purchase a new food from us but discover at home that your pet does not like your chosen food.

What are the conditions of the taste guarantee?

  • The taste guarantee is valid on all Riverwood varieties of kibble.
  • The taste guarantee only applies to the 2-kilogram packages. Please note: 12-kilogram packages, 6-kilogram packages, and our trial packs are excluded from the taste guarantee.
  • When you return a product to us, no more than 20% of its contents may have been used. Before returning a product to us, first contact our customer service. You can do this by email (info@riverwoodpetfood.com) or by phone (073 – 522 0873). You will then receive a PostNL return label. Once you have dropped off your package at a PostNL location, it is important to keep the shipping receipt safe. Do not discard the shipping label until you receive confirmation that your return package has arrived at our facility.
  • The cost of returning a product (€7.95) is at your own expense.
  • As soon as we have received your package, we will check that at least 80% of the contents remain. You will then receive a refund of the purchase amount (minus the return costs) as soon as possible. In the event of a refund, the purchase amount (minus any return shipping costs) will be deposited into your bank account.
  • You may use the taste guarantee a maximum of once per account. If your dog or cat does not like the new food again, you cannot use the taste guarantee a second time.
  • Promotional products or products discounted because of a short best-before date are excluded from our taste guarantee.
  • If you wish to use our taste guarantee, you must contact us within 30 days of delivery. Once 30 days have passed since delivery, the taste guarantee expires.

Return address

Riverwood International BV
Saffierborch 16
5241 LN Rosmalen
The Netherlands