Riverwood flavor guarantee

When you make a purchase at Riverwood International, the statutory warranty applies (according to article 9 of the General Terms and Conditions). The statutory warranty means that a product must meet what the consumer can reasonably expect. In addition to this statutory warranty, we also offer a unique taste guarantee on a large part of our products.

Taste Guarantee

Would you like to use our unique taste guarantee? Please always contact our customer service first. Email info@riverwoodpetfood.com or call 073 522 0873.

What does the taste guarantee entail?

Does your pet not like the food you ordered from us? Then return it. The return costs (€7.95) are at your own expense. You will receive your purchase amount (minus the return shipping costs) back to your bank account as soon as possible. This taste guarantee is ideal if you buy a new food from us but find at home that your pet does not like your chosen food.

What are the conditions of the taste guarantee?

  • The taste guarantee is valid for all variants of Riverwood kibble.
  • The taste guarantee only applies to the 2-kilogram packages. Note: 12-kilogram packages, 6-kilogram packages, and our trial packs are excluded from the taste guarantee.
  • When you return a product to us, the contents may be used up to a maximum of 20%. Before returning a product to us, please contact our customer service first. This can be done by email (info@riverwoodpetfood.com) or by phone (073 – 522 0873). You will then receive a PostNL return label. When you have handed in your package at a PostNL point, it is important that you keep the shipping receipt carefully. Do not throw away the shipping label until you receive confirmation that your return package has arrived with us.
  • The costs for returning a product (€7.95) are at your own expense.
  • As soon as we have received your return package, we will check whether the contents of the package are not less than 80%. You will then receive the purchase amount (minus the return costs) back as soon as possible. In case of a refund, the purchase amount (minus any return shipping costs) will be transferred to your bank account.
  • Per account, you may use the taste guarantee a maximum of one time. If your dog or cat does not like the new food again, you cannot use the taste guarantee again.
  • Promotional products or products that were on offer due to a short best-before date are excluded from our taste guarantee.
  • If you want to use our taste guarantee, you must contact us within 30 days after delivery. If the 30 days after delivery have passed, the taste guarantee will expire.

Return Address

Riverwood International BV
Saffierborch 16
5241 LN Rosmalen
Netherlands