This page was last modified on 06-11-2020
We are aware that you have confidence in us. We therefore see it as our responsibility to protect your privacy. On this page we will let you know what information we collect when you use our website, why we collect this information and how we use it to improve your user experience. This way you will understand exactly how we work.
Johnson Petfoods respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially.
Our use of collected information
Use of our services
When you sign up for one of our services, we ask you to provide personal data. These data are used to perform the service. The data is stored on Johnson Petfoods' own secure servers or those of a third party. We will not combine this information with other personal information that we have.
Use of personal data
When using our webshop, we obtain certain information from you. This can be personal data. We only store and use the personal data that is provided by you directly, in the context of the service you have requested, or of which it is clear that they are provided to us for processing.
We use the following information for the purposes stated in this privacy statement:
- Name and address details
- telephone number
- Billing address
- E-mail address
- Payment details
- IP address
You must first register for certain parts of our webshop. After registration, we save the personal data you have provided via the username you have chosen. We keep this information so that you do not have to enter it every time and so that we can contact you in the context of the execution of the agreement.
We will not provide the data linked to your username to third parties, unless this is necessary in the context of the performance of the agreement that you conclude with us or if this is required by law. In case of suspicion of fraud or abuse of our webshop, we can hand over personal data to the competent authorities.
With our portal you can gain access to a management environment where you can set, specify and change things yourself.
When you place an order with us, we use your personal data to process it. If necessary for proper handling, we can also provide your personal data to third parties, such as:
- delivery services (eg PostNL);
- payment processors (eg Buckaroo and AfterPay);
- Review parties (eg Trustpilot);
- ICT companies (e.g. hosting providers)
When you send e-mail or other messages to us, we may save those messages. Sometimes we ask you for your personal information that is relevant to the situation in question. This makes it possible to process your questions and answer your requests. The data is stored on Johnson Petfoods' own secure servers or those of a third party. We will not combine this information with other personal information that we have.
We collect data for research in order to gain a better understanding of our customers, so that we can tailor our services accordingly. This website uses "cookies" (text files placed on your computer) to help the website analyze how users use the site. The information generated by the cookie about your use of the website can be transferred to Johnson Petfoods' own secure servers or those of a third party. We use this information to keep track of how you use the website, to compile reports on website activity and to offer other services related to website activity and internet usage.
The information will not be shared with third parties. These data will only be used for the purpose of the relevant application and will not be further distributed. Furthermore, in some cases the information can be shared internally. Our employees are obliged to respect the confidentiality of your information.
About the data processing
Below you can read how we use your process data, where we store it or have it stored, which security techniques we use and for whom the data is transparent.
Web store software
Our webshop has been developed with software from Umbraco. Personal data that you make available to us for the benefit of our services will be shared with this party. Umbraco has access to your data to provide us (technical) support, they will never use your data for any other purpose. Umbraco is obliged to take appropriate security measures on the basis of the agreement we have concluded with them. These security measures consist of the application of SSL encryption, a strong password policy and secure data storage. Umbraco reserves the right to share collected data within its own concern and affiliated partners in order to further improve the service. Umbraco takes into account the applicable statutory retention periods for (personal) data.
We purchase web hosting and e-mail services from Kresco. Kresco processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. Kresco has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Kresco is obliged to observe secrecy on the basis of the agreement.
E-mail and mailing lists
We use the services of 99Projects for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. 99Projects has no access to our mailbox and we treat all our email traffic confidentially.
Buckaroo takes care of the payment traffic for our webshop. Buckaroo communicates with the banking systems and processes your payment. They are supervised by De Nederlandse Bank and payments are made through a Stichting Derdengelden account. Buckaroo is internationally certified according to the PCI standards of MasterCard and Visa and ensures correct and safe processing of payments by means of iDeal, credit card and self-transfer (payments through PayPal are processed by this company itself).
We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are obliged to provide a name and e-mail address. WebwinkelKeur shares this information with us, so that we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and e-mail address with WebwinkelKeur. They only use this information for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data.
WebwinkelKeur reserves the right to engage third parties for the provision of services, for which we have given permission to WebwinkelKeur. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.
Shipping and logistics
Invoicing and accounting
General purpose of the processing
We only use your data for the benefit of our services. That is, the purpose of the processing is always directly related to the assignment you give. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later time - other than at your request - we will ask you explicitly for this. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound by confidentiality on the basis of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. These data (for example your IP address, web browser and operating system) are not personal data.
Participation in tax and criminal investigations
In some cases, Johnson Petfoods B.V. are obliged to share your data in connection with government tax or criminal investigations on the basis of a legal obligation. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.
We keep your data as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a request to forget. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced as a result of your assignment.
Security of personal data is very important to us. We ensure that your data is properly secured with us. We constantly adjust security and pay close attention to what can go wrong. However, transmissions over the Internet can never be fully secured or error-free. However, we take appropriate technical and organizational measures to accommodate the risks of misuse, unauthorized access, unwanted publication, alteration or destruction of personal information and to protect your personal information. We also ensure that third parties and affiliates that process personal data on behalf of Johnson Petfoods observe adequate security and operate in accordance with applicable laws and regulations.
In the unlikely event that Johnson Petfoods accidentally or intentionally loses your personal data or that your personal data ends up in the hands of third parties who are not authorized to do so, then a data leak has occurred. The data protection officer of Johnson Petfoods will digitally report this data breach to the Dutch Data Protection Authority within 72 hours from the moment Johnson Petfoods discovered the data breach. The following will be reported: what is the nature of the infringement, which authorities or persons can be consulted to obtain more information about the infringement, which measures are recommended to limit the negative consequences of the infringement, what consequences the infringement may have, what measures have been taken or proposed by Johnson Petfoods to remedy these consequences. If the leak poses a high risk to the person (s) in question, they will be notified by Johnson Petfoods. A data breach is also internally documented by Johnson Petfoods in the "data breach register" in order to learn from it and to be able to take measures to prevent such a data breach in the future.
We have taken the necessary administrative, technical and organizational measures to ensure a level of security appropriate to the specific risks we have identified. We protect your personal data against destruction, loss, alteration, unauthorized disclosure of or access to personal data that is sent, stored or otherwise processed.
On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that are processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, in order to prevent misuse, we will only send copies and copies of your data to your already known e-mail address. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a request to be forgotten, we administer anonymous data. You will receive all statements and copies of data in the machine data format that we use within our systems.
You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.
Right of inspection
You always have the right to view the data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data, stating the category under which we have stored this data to the e-mail address known to us.
Right of rectification
You always have the right to have the data that we process or have processed that relates to your person or that can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been adjusted to the e-mail address known to us.
Right to restriction of processing
You always have the right to limit the data that we process or have related to your person or that can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you cancel the restriction.
Right to portability
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to you by another party. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed on our behalf by other processors or third parties to the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.
Right of objection and other rights
In some cases you have the right to object to the processing of your personal data by or on behalf of Johnson Petfoods B.V .. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies and / or copies of data that we process or have processed available to you and then permanently discontinue processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.
Through our website, cookies are placed from the American company Google, as part of the “Analytics” service. We use this service to keep track of and receive reports on how visitors use the website. This processor may be obliged to provide access to this data on the basis of applicable laws and regulations. We have not allowed Google to use the obtained analytics information for other Google services.
Cookies from third parties
This privacy statement is tailored to the use of and the possibilities on this site. Any adjustments and / or changes to this site may lead to changes in this privacy statement. It is therefore advisable to regularly consult this privacy statement.
Choices for Personal Information
We offer all visitors the opportunity to view, change or delete all personal information that is currently provided to us.
Adjust / unsubscribe newsletter service
At the bottom of every mailing you will find the option to change your details or to unsubscribe.
Adjust / unsubscribe communication
If you want to change your data or have yourself removed from our files, please contact us. See the contact details below.
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Johnson Petfoods B.V.
5241 LN Rosmalen
T 073 - 522 0873
Contact person for privacy matters